Location History - Process & Scenarios
Basic Process
How to Download Location History
1. Select Date Range: Choose start and end dates (maximum 24 hours)
2. Select Assets: Pick one or more assets from the list
3. Click Download: System retrieves location records
4. Wait for Processing: Progress indicator shows status
5. Download CSV: File downloads automatically when ready
Downloads are limited to 24-hour periods maximum
Common Scenarios
Single Asset, One Day
- Input: 1 asset, up to 24 hours
- Result: Quick download, small CSV file
- Time: Few seconds
Multiple Assets, One Day
- Input: 5 assets, up to 24 hours
- Result: Larger dataset, longer processing
- Time: 10-30 seconds
View Path on Map
- Input: 1 asset, select "Show Path"
- Result: Movement trail displayed on map
- Use: Visual tracking of asset movement
Common Issues
No Data Found
Problem: "No locations data found" message
Causes:
- Asset was inactive during selected period
- No location updates received
- Date range before asset was deployed
Solutions:
- Try different date range
- Verify asset was active
- Check with administrator
Download Takes Too Long
Problem: Progress bar stops or very slow
Causes:
- Too many assets selected
- Server busy
- Large amount of data for 24-hour period
Solutions:
- Select fewer assets
- Try again later
- Split into multiple 24-hour downloads
Missing Location Records
Problem: Gaps in location data
Causes:
- Asset out of range temporarily
- Battery died
- System maintenance
Solutions:
- Normal behavior - gaps are expected
- Check asset battery history
- Note gaps in analysis
Tips for Success
Before Downloading
- Maximum 24-hour time period per download
- Test with single asset first
- Verify assets were active during period
During Download
- Don't close browser window
- Wait for completion message
- Note any warning messages
After Download
- Check CSV file opens correctly
- Verify record count is reasonable
- Save file with descriptive name
File Contents
CSV Columns
- Timestamp: Date and time of location
- Asset Name: Name or ID of asset
- Latitude/Longitude: GPS coordinates
- Zone: Zone name if inside a zone
- Floor: Floor level (if available)
File Size
- Small: Single asset, few hours (~100-500 records)
- Medium: Multiple assets, full day (~1000-5000 records)
- Large: Many assets, full day (5000+ records)
Quick Troubleshooting
Problem | Solution |
No data | Check date range and asset status |
Slow download | Reduce number of assets |
Can't access | Request permissions |
File won't open | Try different CSV viewer |
Missing records | Normal - gaps expected |
Need longer period | Download multiple 24-hour periods |
Related Articles
History data manipulation
Current position selector The icon represent the current selected position on the map, that can slide from a position to another. You can move the current position by sliding the selector (2) on the time slider, updating the position's date value as ...Location page
Overview The Locations page provides real-time tracking and monitoring of all trackables on an interactive map. It combines live location updates, filtering capabilities, and issue/alert management in a unified interface. Access: Applications > [Your ...Overview
What is Location History? Location History allows you to view and download past location data for assets. You can see where devices were at specific times and export data for analysis. Access: Applications > [Your Application] > Location History URL: ...Tag association / dissociation
Overview Tag Linking Documentation The Tag Linking feature allows you to associate a physical tracking ID (e.g., BLE tag MAC address) with an existing trackable entry. Access it via the Link Tag floating action button on the Asset page. Use Cases ...Time seletor, filters, pre-filtering
Selecting a date To optimize the data visualisation, it is strongly recommended to select a time lapse. This will limit the data downloaded between the start and end date you choose. 1. To select a date, click on the time selector on top of the ...