Journey Tracking

Journey Tracking

Overview

Monitor all active workflows in real-time. See which assets are in progress, completed, or delayed.
Access: NAO Flow > Journey Tracking



Understanding the Display

The Table

Each row shows one workflow with its steps displayed from left to right.

Step Colors

- Green: Step completed
- Blue: Step in progress
- Gray: Step not started yet
- Red: Step is delayed (taking longer than expected)

Time Display

Numbers on steps show time remaining or time exceeded:
- Positive numbers: Time remaining (e.g., "+5 min")
- Negative numbers: Time exceeded (e.g., "-10 min")

Finding Workflows

Search by Name

Type asset name in the search box to find specific workflows.

Filter Options

Journey Filter: Filter by specific journey definitions you've created, located on top left

Property Type Filters: Filter by asset property types (e.g., department, category, status)

Display Options


Click the ⚙️ button on the top right to customize the layout:

- Show full name or only first letter: Toggle between full names and abbreviated initials
- Simplified display: Changes the entire UI layout
- Display current step time: Show/hide time on the top right of step rectangles
- Display tracking ID: Show/hide tracking ID in the left rectangle


Working with Workflows

View Details

Click on a workflow name to see more information.

Edit Workflow

Click the workflow name menu to edit the workflow template.

End Workflow

Click the workflow name menu and select "Dissociate" to end tracking.


Monitoring Tips

- Check the page regularly for red (delayed) steps
- Use filters to focus on specific workflow types
- Look for patterns in delays to improve processes
- Contact staff immediately when critical steps are delayed


Common Questions

Why is a step red?  
The asset is taking longer than expected for that step.

Step not changing?  
The asset may not have entered the next area yet.

Workflow disappeared?  
It may have been completed or cancelled.

Time not updating?  
Refresh the page or check that the tag is active.

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